Your Privacy,
Our Commitment
Citadel Labs LLC respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Citadel Labs LLC ("Citadel Labs," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit shopcitadellabs.com (the "Site") or make a purchase.
By using the Site, you agree to the terms of this Privacy Policy.
Information We Collect
Information You Provide Directly
- Name, email address, phone number, and shipping address
- Billing information (processed by third-party payment processors; we do not store full payment card details on our servers)
- Account credentials, if you create an account
- Communications you send to us, including support inquiries and feedback
- Age verification confirmation
- Researcher status representations made at checkout
Information Collected Automatically
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent on the Site, referring URL, and click activity
- Cookies and similar tracking technologies (see Section 5)
Information from Third Parties
- Payment confirmation data from payment processors
- Shipping and tracking data from carriers
- Analytics data from service providers such as Google Analytics
- Email engagement data from email service providers such as MailerLite
How We Use Your Information
We use your information to:
- Process and fulfill orders, including shipping and customer service
- Verify age and researcher eligibility
- Communicate with you about orders, products, promotions, and updates
- Improve the Site, products, and customer experience
- Detect, prevent, and respond to fraud, security incidents, and abuse
- Comply with legal obligations and enforce our Terms of Service
How We Share Your Information
We do not sell your personal information. We share information only as necessary to operate our business, including with:
- Payment processors to complete transactions
- Shipping carriers to deliver orders
- Hosting and infrastructure providers (including Cloudflare and Convesio)
- Email service providers (including MailerLite) to send order confirmations and marketing communications
- Analytics providers (including Google Analytics) to understand Site usage
- Legal authorities when required by law, subpoena, or court order
- Successors in connection with a merger, acquisition, or sale of assets
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
Order records are typically retained for at least seven years for tax and accounting purposes.
Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to operate the Site, remember your preferences, analyze traffic, and deliver relevant marketing.
You can control cookies through your browser settings or through our cookie consent banner. Disabling cookies may affect Site functionality.
Your Rights & Choices
Access
Request the personal information we hold about you.
Correction
Request correction of inaccurate information.
Deletion
Request deletion of your information, subject to legal exceptions.
Opt-Out
Opt out of marketing emails anytime via the unsubscribe link.
Restrict Processing
Restrict or object to certain processing activities.
To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding.
Jurisdiction-Specific Rights
California Residents
CCPA / CPRAIf you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information.
European Residents
GDPRIf you are located in the European Economic Area or United Kingdom, you have rights under the GDPR, including the right to access, rectify, erase, restrict, port, and object to the processing of your personal data. Our legal bases include contract performance, legitimate interests, consent, and legal compliance.
Additional Information
Children's Privacy
- The Site is not directed to individuals under 21 years of age.
- We do not knowingly collect personal information from individuals under 21.
- If we learn that we have collected such information, we will delete it promptly.
Security
- We implement reasonable administrative, technical, and physical safeguards to protect your information.
- No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
- The Site may contain links to third-party websites.
- We are not responsible for the privacy practices of those sites.
- We encourage you to review their privacy policies before providing any information.
International Users
- The Site is operated from the United States.
- If you access the Site from outside the U.S., your information may be transferred to and processed in the United States.
- By using the Site, you consent to such transfer.
Changes to This Policy
- We may update this Privacy Policy from time to time.
- The "Last updated" date at the top reflects the most recent changes.
- Continued use of the Site after changes are posted constitutes your acceptance of the revised Policy.
Questions or Concerns?
To exercise your rights or ask about this Privacy Policy, reach out to our team directly.
[email protected]Citadel Labs LLC · United States