Fast, Secure,
and Discreet
Citadel Labs LLC is committed to delivering your order quickly, securely, and discreetly. Here's everything you need to know.
This Shipping Policy outlines our shipping practices, processing times, and related terms for all orders placed at shopcitadellabs.com.
Shipping Destinations
Next-Business-Day Shipping
Payment confirmed
Your order is queued for fulfillment as soon as payment clears.
Packed and dispatched — next business day
All orders ship the next business day following payment confirmation. Orders placed on weekends or federal holidays ship on the following business day.
In-transit — carrier estimated delivery
Delivery times depend on the carrier and shipping method selected at checkout. Delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier delays, and other circumstances beyond our control may affect delivery times.
Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected, package weight, and destination.
Order Tracking
Once your order ships, you will receive a confirmation email containing a tracking number. You may track your order through the carrier's website using the link or number provided.
Packaging & Discreet Shipping
All orders are shipped in plain packaging with no external markings indicating the contents or our brand. We take care to ensure your privacy throughout the entire shipping process.
Delivery & Risk of Loss
Title and risk of loss for products pass to the buyer upon delivery to the carrier. Once a package has been handed off to the shipping carrier, Citadel Labs is not responsible for delays, damage, theft, or loss that occurs during transit.
We strongly recommend selecting a secure delivery address.
Address Issues & Damaged Packages
Incorrect or Incomplete Address
It is the buyer's responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders shipped to addresses provided incorrectly by the buyer.
If a package is returned to us due to an incorrect address, the buyer may be responsible for additional shipping fees to re-ship the order.
Damaged or Lost Packages
If your package arrives visibly damaged, refuse delivery if possible and contact us immediately at [email protected].
If damage is discovered after delivery, contact us within 7 days with photographs of the damaged packaging and contents. For confirmed lost packages, we will work with you to file a claim and, where appropriate, replace the order or issue a refund.
Additional Shipping Terms
Signature Requirements
We reserve the right to require a signature on delivery for orders above a certain value or based on shipping destination.
If a signature is required and no one is available to sign, the carrier will follow its standard re-delivery or pickup procedures.
Federal Holidays
We do not process or ship orders on federal holidays. Orders placed on or near holidays will ship on the next available business day.
Restricted Addresses
We reserve the right to refuse shipment to any address at our sole discretion, without obligation to provide a reason.
Shipping Questions?
For any questions about your shipment, tracking, or delivery, our team is here to help.
[email protected]Citadel Labs LLC · United States